Refund policy

Kiwaara | Returns & Refunds

 

30-Day Returns
You have 30 days from delivery to request a return.

Item Condition
Items must be unused, unwashed, with original tags attached, and in original packaging & condition. Returns that do not meet these conditions may be declined.

Our Quality Commitment
We strive to deliver the highest quality products, and every item is carefully inspected before shipping. If anything isn’t right with your order, please contact us within 24 hours of delivery and we’ll do our best to make it right. Your smile matters to us.

How to Start a Return
Email info@kiwaara.com  with your order number & reasons to request a return.

Return Shipping
Return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery so we can review and resolve the issue.

Non-Returnable Items

• Sale or clearance items

• Gift cards

• Used or washed items

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or credit card provider.

For any questions regarding returns, please contact info@kiwaara.com